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API Voice
Connecting your applications to IP telephony
API Voice allows your applications to have live control over your incoming and outgoing calls, allowing you to carry out actions on calls in relation to what the caller or person called says or presses on their telephone keypad.
Reproduction of audio messages
Recording of calls locally or on vDrive
Voice to text: Audio to text conversion
Reading of numbers dialled on the telephone
Text to speech: Text to audio conversion
Call divert to public phone numbers
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Call divert to existing IVR
Call divert to call queueing
Divert to an extension
Divert to the voice mail of an extension
Call divert to a group of extensions
Call divert to a conference room
Download our Voice API Manual
You can access a simple layer of customization for your apps and integrations.
Examples of API Voice usage
Get to know some situations where our service can help you.
Automatic call launcher
Program your own call launcher that is connected to your customer service center. Thanks to the API Voice you can launch calls automatically to a telephone database. When the user answers the call, you can pass it to an extension available for the operator to comment on a specific offer or promotion.
Telephone information service
Create your own call reception service for automated information. You will only have to generate the flow of dialogue between your system and the caller through the “Voice to Text” and “Text to Speech” functions of the API Voice. Your system can ask the caller in which product or service he or she is interested, with the API Voice features.
VISA recovery management service
It generates a system of recoveries by a call to your clients requesting the payment by VISA of its pending invoices. You should ask him to type in the digits of his credit card, which will be collected through the DTMF functions and send to your system so that they generate the charge through the VISA collection platform.
Overflow of customer service
For call centers that prioritize waiting times, they have the option of diverting overflow calls to an automated system, so calls can be addressed and / or automatically guided when their lines are saturated or attention times are high.
Customized commercial attention system
Allow your customer to be attended directly by their assigned salesperson even if their call comes in through a header number. Filter the incoming calls through your identifier (CLI) or by asking the customer to enter their user code.
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